Frequently Asked Questions

Q: Where do I get the TrueIP desktop client?

A: The official client is available from our website, here.


Q: I configured the TrueIP desktop client to update my TrueIP online account, but it is not updating. What am I doing wrong?

A: There are a few things that you could possibly doing wrong. The first thing to check is to make sure your account is configured properly in the client. Log into your account on the website to make sure you are using the correct password. The username and password you put into the desktop client are the same username and password you will use when logging into the website.

Another problem may be that your IP address just hasn't changed from the one currently in the TrueIP database. If that is the case, then you do not need it to update, and it should be working properly already. If you really, really want to update the site, try deleting the host from your TrueIP account, and it will re-add it the next time the client reports the update.


Q: I can't log into my account.

A: That is a statement, not a question. Anyway, make absolutely sure that you are using the correct username. If you cannot remember your password, please use the Forgot Password page to have a temporary password emailed to the address that the username is registered with.


Q: I run Linux or OSX, can I use TrueIP Online?

A: Yes, you can! Any system that can run 'curl' can use TrueIP Online. Using a token in combination with the TrueIP Linux script, you can have your Linux host report its IP address, just like a Windows PC running the TrueIP desktop client.


Q: What do you do with my personal information?

A: Pretty much nothing. It's used to authenticate you when logging in. I don't sell it to advertisers or anything. Nobody really cares about your computer name or IP address. If you would like to stop using TrueIP and wipe away all of your information from the service, please get in contact. Furthermore, we do have a Privacy Policy that is followed to the letter.


Q: How can I enable/disable email notifications when a host's IP changes?

To toggle notifications on or off, there is a button on the My TrueIP page for each host. Just click that button to enable/disable notifcations. If you would like to see which hosts have notifications enabled, visit the Notifications page. From there, you will only be able to disable notifications by clicking the X icon to the right of the host name and IP.


Q: How do I specify where the notications should be sent to?

A: To combat unsolicited message sending, notifications can only be sent to the email address registered to the account.


Q: Why don't I receive the notification emails in a timely manner/at all?

A: Your mail server or spam filter may be rejecting or delaying messages from our server. Try whitelisting the address notify@trueip.us.


Q: What's the DNS Name field?

A: I am experimenting with a way to provide dynamic DNS updates for your TrueIP hosts. You can just use hostname.username.my.trueip.us to access each host that is reported on your My TrueIP page. Note, this is still experimental, and may or may not not be expected to continue to function properly in the future.


Q: My IP changed, why didn't the DNS entry update?

A: While we are experimenting, DNS entries only update once every 10 minutes. It may take up to that amount of time before it gets updated in our system. DNS then may take a further amount of time to propogate out to the rest of the world.


Q: What does the Default DNS field mean?

A: This allows you to choose one of your hosts as your "primary" host. With this, both the hostname.username.my.trueip.us AND username.my.trueip.us will point to this IP address. For example, if you have a host named home-pc and set it as your Default DNS, both home-pc.username.my.trueip.us and username.my.trueip.us will point to that host's IP address. This option just makes it a little easier to remember the FQDN for your main host.


If you have read through this FAQ and still need help, please contact HazteK Software via the main website's contact page.