Frequently Asked Questions

Q: I configured the TrueIP desktop client to update my TrueIP online account, but it is not updating. What am I doing wrong?

A: There are a few things that you could possibly doing wrong. The first thing to check is to make sure your account is configured properly in the client. Log into your account on the website to make sure you are using the correct password. The username and password you put into the desktop client are the same username and password you will use when logging into the website.

Another problem may be that your IP address just hasn't changed from the one currently in the TrueIP database. If that is the case, then you do not need it to update, and it should be working properly already.

Q: I can't log into my account.

A: Make absolutely sure that you are using the correct username. If you cannot remember your password, please use the Forgot Password page to have a temporary password emailed to the account that the username is registered with.

If you have read through this FAQ and still need help, please contact HazteK Software via the main website's contact page.